Overview

PortalLink enhances the Jira Service Management customer portal by adding a Linked Requests panel to the request detail view. When a request has issues linked to it — such as duplicates, related requests, or blocking/blocked-by relationships — PortalLink automatically surfaces them as interactive cards, showing each linked request's status and relationship type.

Visibility is permission-aware: only linked issues the requesting customer already has access to will be displayed.

For Agents

<aside> 💡

No setup required. Simply link issues as you normally would in the standard issue view. PortalLink automatically detects and displays any links that are visible to the requesting customer — no additional configuration needed.

</aside>

For Customers

1. Open any request in the customer portal.
2. If the request has linked issues you have permission to view, they will appear in the side panel as clickable cards.
3. Each card shows the linked request's current status and the relationship type (e.g. duplicate, related, blocks).

Support

Have a question or run into an issue? We're happy to help.

Email: [email protected]